Terms of Service
Last updated: Dec 2018
Disclaimer
This website is not intended to provide medical advice or to treat medical conditions.
Visitors are advised to consult their own doctors regarding the treatment of medical conditions. The authors of any content published on our website shall not be held responsible for any misunderstanding or misuse of the information shared, or for any loss, damage, or injury caused, or alleged to be caused, directly or indirectly by any information shared on this website. The information is not intended to diagnose, treat, cure, or prevent any disease, and if you want to use it, you do it at your own risk.
We cannot answer medical questions, provide second opinions or make specific recommendations in the healthcare area. Any medical issue should be discussed with your healthcare professional. Please use responsibly the information shared on this website.
Quality Assurance
Services and products published on our site are continuously monitored for quality assurance, however Bluepek Studio is not responsible for their accuracy, although we make every reasonably effort to make sure it is. This include but is not limited to: content that may cause any personal damage caused by improper use or our services, products, and any content published on our website. No advice or information, whether oral or written, obtained by you from Bluepek or through this website will create any warranty not expressly stated herein.
Brands
Brand logos published on this site belong to their respective companies. Bluepek makes no claims of partnership, or to be affiliated in any ways with them, unless otherwise specified.
Devices
Bluepek and its suppliers, do not warrant that the website or any data, user content, functions, or any other information offered on or through the website will be uninterrupted, or free from errors, viruses or other harmful components, since these may fall outside our control. By using our website you understand and agree that your use, access, download, or otherwise obtained content, is at your own risk, and that you will be solely responsible for any damage to your property (including your computer system) or loss of data that results therefrom.
Sponsors
Sponsors are individuals who are interested in what we do, and they support us financially without expecting a return.
In other words, a Sponsor is a stakeholder happy to donate funds to support our activities. In return we'll give them access to the relevant information where they can check what we've done with their funds.
At Bluepek we believe in transparency, and your funds will contribute to our annual budget, typically to support the followings areas: Design and development of new features, incentives for our staff, R&D for new technologies, and customer care.
Everyone is eligible to become a Sponsor, but please note that sponsorship is not automatic.
Bluepek reserves the final decision to accept or decline new sponsorships.
Customer Support
Support is defined as after-sales service provided by Bluepek Studio, and relates to user queries, products or services that can be downloaded from our site. Services, including media content are provided "as is" without warranty of any kind, either expressed or implied. Support is intended as bidirectional, this means that unless the user raise a claim with us, they will not receive an answer from us. Also to receive technical support the user must share the information required for our Team to understand and provide a suitable solution. Without this collaboration, we cannot provide customer support to the end user.
Support is offered at no additional charge for subscribers, and the Helpdesk service is available on some Memberships (also called Plans or Subscriptions). You can compare the available Plans on our website. The subscription limits the support to one user. Any follow up and replies happen between Bluepek Studio and the subscriber and will not be extended to 3rd parties. You are solely responsible for the information you provide to us. Any other means of communication are not supported, unless agreed in writing by all parties.
Your subscription will be activated after we receive your payment. Although payments are usually done quickly, in the event that our payment gateway do not accept your transaction, we cannot be held responsible. Any transaction and related inquiries are under the effect of the respective payment gateway Terms & Conditions.
Support Limitations
Support is offered in English, Monday to Friday (UK), excluding bank holidays and annual holidays, and is limited to:
• Help and advice regarding our subscriptions and services;
• Non-documented issues regarding our website.
Support does not include:
Browser issues. Our website is tested with several browsers and although it should work on all major browsers, we only support:
• Mozilla Firefox
• Opera
We do not support any other browsers, including Internet Explorer and Edge, although we make all possible efforts to keep our code compatible with all browsers in the market, and there are no reasons why Bluepek Studio should not work there. We do not support you for issues related to viruses or malware that may impact your device.
If you find a bug in our website, you are welcome to report it using any of the available methods of communication. We do not provide the following:
• Alteration or modifications of our products or services, in order to meet your needs.
• Remote assistance
• Support for downtime, or malfunctioning of the website due to the hosting provider, or network issues beyond our control.
Support Period
Bluepek Studio will not provide support, or access to services, beyond the validity of your subscription. You will need to renew your subscription, if you want to continue to access our services. Bluepek Studio may stop providing support for "end of life" products or services as the content evolves in the market. We usually reply within 1 or 2 business days.
Use of the Subscription
Subscriptions are linked to an individual or a company and cannot be shared or transferred. Breaching this policy may terminate the support for your subscription.
You may not sub-license, assign, or transfer your subscription to anyone else. You may not claim intellectual or exclusive ownership of any of the products or services, modified or unmodified published on our website. All products and services are property of Bluepek Studio unless otherwise specified. In no event shall our juridical person or any of our staff members be liable for any damages including, but not limited to, direct, indirect, incidental or consequential damages or other losses arising out of the use of or inability to use our products and services. Subscription expiration implies the termination of the support, access, and update of our services.
Login Credentials
In order to limit the SPAM and provide a safe experience on our website for all students, we may limit multiple sessions , and the number of devices from where you can login. Simultaneous sessions (using the same credentials) are also not allowed, and the last user attempting to login, will log out everyone with that credentials.
Product Updates
Our services are designed to be used with the latest technologies, but we can give no guarantee, that these services will run on future versions of your browser. For instance we're not liable for any damage, malfunctioning, downtime, or data loss of our website in case of software upgrades, including PHP versions, implemented by our hosting provider.
Subscribers may use any of the endorsed methods of communication to address any issues related to software versions. During the subscription time, we do not guarantee any new updates nor do we provide any deadlines for our updates. However, we commit on providing a good service to our subscribers, and we will do our best to ensure that our products and services are up to date.
Termination of Service
We reserve the right to terminate your service if the support policy is violated or in case of misbehaviour, falsehood spread on social networks, blogs, or gross misconduct. We reserve to prosecute the bisbehaviour as per the law. In the event of the termination of service, you will not receive support or updates from us.
We give and expect common courtesy and respect during the application of the support policy. Any offensive language will not be tolerated. In case of gross misconduct Bluepek Studio reserve the right to suspend or terminate your membership without notice.
Updates and Changes
Bluepek Support Policies may be updated from time to time, and are subject to change at our discretion. Even though this Support Policy is effective for subscribers only, we reserve the right to apply all or any part of it to non-subscribers too.
Refund Policy
Bluepek Studio do not offer refunds for purchased products or services. Under no circumstances Bluepek Studio will provide refunds based on "your service is not what I need", or because of server downtime or other technical issues with our hosting provider. Finding a bug in our products is not a reason for a refund.
Although we're happy to fix and resolve any issues reported by our users, minor technical issues, are fixed at our discretion.
If you are unsure of a specific feature, please ask a presale question or read the product documentation. For all other issues that don't fall into the categories above, please contact our billing department using the Helpdesk.
System Errors
In the event that our website generate errors, our Team will investigate the root cause of the problem. Please note that such errors may also be triggered by the following, or other conditions, including:
• Viruses or Malware resident in your PC
• Unsupported Browser
• Poor network connectivity
• Technical issues related with your device
Bluepek cannot be held responsible for any of the above, or similar issues created at your end.
TOS Updates
We may update this document over time, and it's up to the user to periodically read this document and check the changes. If you've any questions, our Team will be happy to assist you.
By purchasing our services and products, you accept this Terms of Service without reservations.
